What is RACI ?
In Six Sigma, a well thought out and proper Process Design is very important for the process to be efficiently implemented for a longer term. A process can be designed for an existing process which has no proper design and documentation or of course a new process that is being created from ground up. For this exercise of process design, its very important to first identify the various tasks in that process then identify the roles (people or groups or departments) and finally their responsibilities for a given task. Not all roles have a responsibility towards a task and a given task may not be associated to all roles. Typically a task is associated with at least one role or in some cases multiple roles. This ‘Association’ of the role with a task can be divided into the following four association types:
The above four types of association of a role to a task represented in a simple task vs Role diagram or Matrix is called RACI (pronounced ‘racey’) matrix. So basically the RACI matrix is a responsibility assignment matrix (RAM), designed to assign tasks, activities, responsibilities, accountability, decision making, supporting to team members of a process/project and clarify expectations on the level of their participation.
There is another association type that is some times used in addition to the above four types: Read More