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Six Sigma Tutorial, Six Sigma Training, Six Sigma eBooks, Six Sigma Portal
Six Sigma Tutorial is a Six Sigma and Quality information portal. We specialize in
Six Sigma Tutorial, education and training.You can also enroll in our
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Six Sigma Tutorial
Six Sigma stands for Six Standard Deviations
(Sigma is the Greek letter used to represent standard deviation in
statistics) from mean. Six Sigma methodology provides the techniques
and tools to improve the capability and reduce the defects in any process.
It was started in Motorola, in its manufacturing
division, where millions of parts are made using the same process
repeatedly. Eventually Six Sigma evolved and applied to other non
manufacturing processes. Today you can apply Six Sigma to many fields such
as Services, Medical and Insurance Procedures, Call Centers.
Six Sigma methodology improves any existing business
process by constantly reviewing and re-tuning the process. To achieve this,
Six Sigma uses a methodology known as DMAIC
(Define opportunities, Measure
performance, Analyze opportunity, Improve
performance, Control performance) ...
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Six Sigma Tutorial
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Six Sigma Case Studies
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Vytra Call Center
Case Study Vytra Call Center reduced costs by 12% and improved
customer service within 90 days of implementing AIM-Activity Information
Modeling.
Vytra Inc. is a New York HMO with 250,000 customers
and 30 basic product lines. They have used Six Sigma since 1997. "Six
sigma is a philosophy of doing business with a focus on eliminating
defects through fundamental process knowledge. Six sigma methods
integrate principles of business, statistics and engineering to achieve
tangible results"...continue reading
Vytra Call Center
Case Study
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